Have you ever thought that bad email habits, poor or quick replies can affect the mental health of the interlocutor? According to psychologists, bad behavior in business e-mail causes more than just irritation, but stress and nervous breakdowns in the workplace. A team of scientists from Kingston Business School analyzed 28 email accounts of employees from various firms and determined which messages raise an employee's stress level. We bring to your attention 7 deadly sins that we allow in business correspondence.
1. "Ping-Pong" – when there is a very fast correspondence, and under pressure from both sides, as if beating messages from each other, the effect of "ping-pong" is created. In this case, the stress level rises for both, and the correspondence becomes useless.
2. Sending business letters after business hours, showing their dedication to work, caused a sharp irritability in the recipient.
3. Write a reply to an email while talking to someone else at the same time.
4. Completely ignore the received email.
5. Require message read request.
6. Reply immediately to the letter, not a minute thinking before it.
7. Automatic replies. Lead researcher Dr Emma Russell said: "This study shows that even though we think it's the most adaptable and functional way to handle our email for many of the people we work with, it can be detrimental to their mental health."
Also, last month, US researchers found that people who regularly use the Internet suffer from the same symptoms commonly seen in drug addicts.
Source estet-portal.com
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