Almost every person in his life is faced with conflict situations at work. Most often they occur within the team. But the conflict can be avoided. How? Read our article.
We suggest you follow a few simple rules. Thanks to them, a person will be able to cope with conflicts at work without outside interference and harm to the labor process.
Be quiet for a while
Before you decide to enter into a discussion with an annoyed person, think about how to deal with the situation so as not to cause unpleasant emotions in the interlocutor.
Of course, this means that you will first of all have to cope with your emotions and think about the feelings of your opponent. Remember that labor conflict always has a beginning. And if you met with a person who provokes him at this very moment, then your self-control and ability to empathize can stop the conflict even before it starts.
Control your speech
If the conflict has already begun and is gaining momentum, pay special attention to how you speak. Especially on its speed and volume. When a person is irritated and disposed to quarrel, he begins to increase the pace and tone of speech. Thus, he provokes the interlocutor to do the same.
But remember that when you speak quickly and loudly, the meaning of the spoken words is lost and at some point you, unable to control yourself, will provoke an even greater development of confrontation, taking it beyond the scope of a conversation between two people. So you should choose your words very carefully and speak in a habitual moderate tone.
Take a break
If you have the opportunity. You can try to postpone the conversation causing a violent reaction from your interlocutor for a while. So you get time to prepare and analyze claims, and your opponent – opportunity to cool down. Believe me, after a while, the brewing confrontation will develop into a substantive conversation.
Avoid risk
When a conflict situation arises at work, many of us believe that one weighty argument or a good joke will solve the problem. Unfortunately, this trick only works well in movies.
In life, an attempt to solve a problem in a similar way can cause additional aggression in a person. Therefore, it is worth being correct and not trying to solve everything at once.
Don't fall into the "trap"
"Traps" – these are words that carry nothing but the desire to piss you off. Using these words, a person is trying to take control of the situation in his own hands.
Using such techniques, a person leaves the essence of the labor conflict and switches to a personal showdown. If you do not fall for this, then control over the conversation will be in your hands and the solution to the problem will be clear and constructive.
Words and phrases to help you resolve conflicts at work
- "Yes". Any arguments, even those that you bring against, must begin with yes. It has a calming effect on a person.
- "We". Try to explain to the person in a conversation that you are on the same side with him. Then your arguments will be more weighty for him.
- "I know/understand that … upsets you" This statement should be used in response to attempts to offend you.
- "Of course it's difficult." This type of phrase will show the interlocutor that you understand how difficult it is for him, but at the same time explain the need for additional work.
- "I'm not ready to talk about it now. Let's talk about it in (tomorrow, in an hour)." This sentence should be voiced when the interlocutor is too excited to have a substantive conversation.
- "I heard you". A technique that should only be used if the opponent's negative arguments have gone round in circles.
Source estet-portal.com
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