IP telephony technologies will give medical professionals new opportunities

Each of us can say with confidence that not a single day today is complete without communication. Recently, personal meetings are fading into the background and more and more often we talk with relatives, friends and colleagues, colleagues, partners and clients by phone. At the same time, each of us dreams of economical and high-quality communication.

The exit has been found! A novelty in the field of IP telephony, which is becoming popular every day, will give subscribers a convenient high-quality connection with minimal tariffs. The scope of this technology is wide. Today we will try to explain how IP telephony can improve the quality of work of medical staff.

IP telephony for medical workers

For healthcare professionals, communicating with patients and colleagues – an integral part of the work. Therefore, it is important for them to be able to call from anywhere in the world at any time.

Today, all consultations can be done over the phone, without the need to go to the hospital and stand in a long queue. All questions about the hours of a certain doctor, clinic hours, appointments for procedures, etc. you can ask by phone. It is more convenient to do this using the IP telephony service. First, let's try to figure out what kind of service it is, why is it needed and how can it be used?

What is IP telephony: description

So, IP (SIP, VoIP) telephony – this is a novelty in the field of communications, where voice transmission occurs over any distance with Internet access.

The main advantage of this number is that it significantly reduces the cost of long-distance and international calls, while providing high quality coverage.

Thus, IP telephony will give medical workers the opportunity to make and receive calls from anywhere in the world, as well as install an unlimited number of telephone lines. And all this at the rate of local operators.

IP telephony services to optimize the work of medical staff

After reading the description of the service, a quite logical question may arise – why should healthcare workers use IP telephony? We propose to consider the key list of functions and services of this technology, as well as specific examples of the use of IP telephony used in the field of medicine

    1.  Virtual phone number

The key service of IP telephony is a virtual phone number. Today we live in a world where every family has a family doctor as well as a pediatrician to whom we turn. Such a health worker should be in touch 24 hours a day in order to be able to consult his patients in a timely manner, give them advice or make an appointment. Of course, you can do all this with your real number. But how can you contact a pediatrician or a doctor who is often on business trips or vacations in another country (city), and his clients urgently need medical advice?

This is where IP telephony comes in handy, because the virtual number for medical workers is not tied to the physical location of its owner at the moment. Its binding is carried out only to a specific subscriber, which means that you can receive and make calls in unlimited quantities and in any corner of the world. All calls will be forwarded to the doctor's device of choice (mobile/landline phones, Skype, SIP applications)

    2.  SIP Applications

Using a virtual number is also convenient for medical workers and doctors who often communicate with foreign specialists in the field of medicine, exchange personal experiences, and hold consultations online. To do this, in the additional functions that can be installed along with such a number, there are options that allow you to conduct video conferences. To make outgoing calls, doctors need to install a free SIP application on any device. The following media can be used as devices:

• Personal computers,

• Laptops,

• Tablets,

• Smartphones.

Free SIP application is a program (such as Zoiper, Xlite, Asterisk) that allows you to receive calls absolutely free by installing it. The only condition will be the presence of Internet access from the device.

  3.  Multichannel phone number

An excellent find for polyclinics will be the service of a multi-channel phone number, from which an appointment will now be made without problems. The thing is that a multi-channel virtual number for medical workers can be with several lines (at the request of the client, there is no limit here).

 In your reception or at the reception, as before, there will be a single phone number that all patients and other visitors know, however, with an incoming call, when the first line is already busy, the call will automatically be redirected to the next free line.

This service is perfect for those polyclinics that are attracting new patients or partners. After all, not a single call will be missed & nbsp;    

   4.  Voice IVR menu

Another convenient service is a virtual number for medical workers with the function of a voice IVR menu, which is an answering machine. With the IVR menu, you can greatly simplify the work of all clinics and hospitals, because the patient who will call can listen to information about your medical institution in advance. Also, using touch-tone dialing on the phone, guided by voice commands, the patient will be able to independently choose the specialist whose consultation he needs. This service will become not only an excellent presentation of your clinic, but also an analogue of an electronic secretary

    5.  Toll Free number

For the most progressive private clinics, as well as hospitals that have to receive a large number of incoming calls for appointments or other consultations every day, the Toll Free 800 number is a great solution. telephone line. The number is considered free for all subscribers who make calls. They are paid by the owner of the room. Thus, you will significantly increase not only the level of trust of your patients or clients, but also raise the image of your clinic to a high level

    6.  CallBack 

For hospitals that have their own official website, technologies applicable in personal computers will be an excellent service. One of them – This is a CallBack service that allows you to order a callback directly from the site. Thus, patients who are interested in your medical institution can leave a request for a call with the time and date set, after which the service will automatically dial them and you – and you can chat.
         7.  Click to Call
    The second service – click to call. On your site you need to place a button, by clicking on which, the client or patient can instantly contact you. You pay for all calls, which means that replenishment of the client base is simply inevitable, because it will be convenient for everyone to receive your consultations or find out other information at any convenient time. For patients or clients, the only condition will be access to the Internet and a headset.

How to order virtual telephony services?

You can order one of the virtual telephony services from Freezvon. So we offer a description of placing an order, thanks to which you can get a virtual number for health workers in just a few minutes. All you need – this is:

1. On the site Freezvon.ru pass the preliminary registration, where you must specify the necessary data about yourself,

2. Get access to the subscriber's personal account,

3. Select the number you are interested in,

4. Specify device for call forwarding,

5. Pay for the service by any electronic payment.

After activating the number, you can start making an unlimited number of daily calls. Now you can always stay in touch with your patients, give consultations and communicate with colleagues. A virtual number for healthcare workers, greatly optimizes the work in any healthcare facility.

We wish you success in your work!